Check-In Issue from the Weekend

We had a weird thing happen this past weekend (Jan 28). We had 4 families try to check in, and it said "No classes available," and I can't figure out why.  All of the kids from each family are identified appropriately (we use groups, and they are all in a group).  3 of the families have 2+ kids, while one of the families, it's an only child (I was looking at a multiple child scenario, trying to find a common denominator.)  Has anyone else had this happen, and if so, did you figure out why?  I've created a test check in today, and they still aren't showing up.  Support must be overloaded, as I couldn't get through on the phone, so I'm reaching out here.  If anyone has any suggestions, I'd love to hear them!  Thanks!

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