Dymo 450 Turbo not recognizing label in "available paper"

I have a Dymo 450 Turbo printer that we have set the correct label settings for Check In. We're using label 30857 LW Badge Labels. In the printer settings, General, the available paper box only shows an address label.

This is causing my correctly formatted label to require four labels, even though the first label that comes out has all the information on it. Has anyone else had this problem and resolved it? I can't seem to find an answer at dymo.com.

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