Strange Arena speed issue

A couple of days ago, I noticed that my Arena account slowed to a crawl (20-30 seconds to load any page just in Arena). The puzzling part is that it is only affecting a few people. After a day and a half of IT running every potential program it could to fix what was initially thought to be a network issue with my Active Directory account, we were still nowhere. So, on a whim and out of ideas, we decided to add my security access and Active Directory login to my test account. It moved at the speed of lightning. So, there is something on my Arena record (and similarly on the others affected) that is slowing Arena down to pretty much and unusable speed. Has anyone else experienced this? We upgraded 5/20 to 2200, but the speed issue just started on Wednesday morning. Any feedback would be appreciated.

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  • There's a few things to check, but I'm guessing it might be related to Subscribed Tags. But just in case, make sure you have a maintenance plan running on your Arena database to rebuild your indexes every so often. What I've been recommending in general is reorganize indexes every night, with a rebuild of your indexes every week.

    As for the Subscribed Tags, if the rebuild does not resolve your speed issue, let us know and we can get you a copy of the updated SPROC that generates the information used by the Subscribed Tags module to see if that resolves your issues.

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