ShelbyNext & v5 Live Support


Shelby Online Support - Live is available Monday-Friday (7AM-6PM CST). If you need further assistance or your issue is too complex for a chat session you may consider sending a detailed email to support@shelbyinc.com or call us toll-free at 888-MYSHELBY (697-4352).


  • - Have a quick question about update procedures?
  • - Having trouble uploading your data to us?
  • - Can't remember where to change the Default Period in General Ledger?

These are just a few of the questions that you can get answered by using this valuable service.

Try it out today!

Whether you are on the phone with a technician who sent you this link or browsing here from the main Support section of our Web site, we are at your service. You can chat live with a Shelby Support Technician and quickly obtain the answers you need. Initialize the chat session by filling in the information below and one of our technicians will greet you and assist with your issue, it’s that simple. Using GoTo Assist technology, you will be chatting live with the first available support person in moments. Please contact our support team via phone when making inquiries that you feel may require streaming of your system or data.

Shelby Online Support - Live is available Monday-Friday (7AM-6PM CST). If you need further assistance or your issue is too complex for a chat session you may consider calling us toll-free at 888-MYSHELBY (697-4352).

NOTE: If you are on the phone with a Shelby Support Technician, follow their instructions for what to put in the box above. That way, your session will not be picked up by one of the other technicians waiting for customer initiated chat sessions. If you have privacy concerns or other questions, see the FAQ.